Privacy Policy

Introduction

Welcome to Rabbithole. We deeply value your privacy. This Privacy Policy explains how Rabbithole (“Company,” “we,” “us,” or “our”) collects, uses, protects, and stores your information when you access or use our website, applications, and related services (collectively referred to as the “Services”). By using our Services, you acknowledge and agree to the practices laid out in this Policy.

Information We Collect

To enhance and improve our Services, we gather various types of information, including:

2.1 Personal Information

This category includes details you provide directly or which are required for your account, such as:

  • Full name
  • Email address
  • Username and login credentials
  • Payment details (e.g., PayPal email, if applicable)

2.2 Authentication & Access Details

For secure access management, we collect data such as:

  • Internal user ID and linked external account IDs
  • Authentication tokens and active session information
  • API access keys and their status
  • Indicators of account impersonation or access anomalies

2.3 Usage Information

We monitor your interactions with our Services to enhance their quality, including:

  • Timestamps of usage
  • Features used and preference settings
  • Interactions with automated tools
  • Session duration and logout behaviors

2.4 Device & Technical Details

To improve security and performance, we acquire technical data such as:

  • IP address
  • Browser type and version
  • Operating system and device details
  • Log entries and error diagnostics

How We Use Your Information

The information we collect is utilized for various purposes, including:

  • Verifying user identities and ensuring secure access
  • Providing, maintaining, and enhancing our Services
  • Facilitating transactions and managing purchases
  • Ensuring legal compliance and upholding our terms
  • Detecting and preventing fraud, abuse, or unauthorized access
  • Analyzing usage patterns to enhance the user experience

Sharing & Disclosure of Information

We do not sell or exchange your data. However, information may be shared under certain circumstances:

  • With Service Providers: We collaborate with trusted third-party vendors for services such as hosting, payments, authentication, and analytics. These providers are legally obligated to protect your data.
  • Legal Requirements & Safety: We may disclose your information if needed to:
    • Comply with legal obligations or respond to lawful requests
    • Protect the rights, safety, or property of our users or the Company
    • Prevent fraudulent activity or enforce our Terms of Service
  • In Business Transitions: If Rabbithole undergoes a merger, acquisition, or asset sale, user data may be included in the assets transferred.

Data Retention & Security

We retain your data only as long as necessary for legitimate business or legal purposes. To safeguard your information, we implement:

  • Data encryption techniques
  • Strict internal access restrictions
  • Regular audits of our security systems

However, no online system is entirely risk-free. We encourage users to take precautions to secure their accounts as well.

Your Rights & Choices

Depending on your jurisdiction, you may have certain rights, including:

  • Accessing or correcting your personal data
  • Requesting deletion of your information
  • Managing marketing communication preferences
  • Limiting certain types of data processing

Children’s Privacy

We do not knowingly collect information from children under the age of 13. If we discover that such data has been collected, we will promptly delete it.

Policy Updates

We may revise this Privacy Policy at any time. Updates become effective immediately upon posting, and we encourage users to check this page regularly to stay informed about any changes.